legal by the U.S. courts, would make it virtually impossible for consumers to sue the company,
regardless of whether its actions violate state or federal laws. As first reported by the New York Times,
General Mills has placed a banner at the top of its website announcing changes to its legal terms
that will require all consumer complaints to be settled either through an informal e-mail back-and-forth
or through individual arbitration.What's particularly outrageous about the updated policy is General Mills'
assertion that consumers agree to the terms by doing things as simple as visiting one of its websites,
liking one of its brands on Facebook, or buying one of its products. While consumers are allowed to opt
out of the new terms, the policy specifies that consumers opt back in the moment they buy a General Mills
product (which includes brands like Cheerios, Betty Crocker, Pillsbury and others), or visit one of its
websites or social media pages. Binding arbitration is a method of resolution whereby two parties
agree to settle any dispute they may have before an independent arbitrator rather than the U.S. legal
Corporations prefer the arbitration venue because documents related to the case are not made public
and because it is generally less expensive than going to court. Arbitration also allows them to deal with
consumer complaints one at a time, rather than in a class action that could force them to make a huge
payout to a large number of people. General Mills has in recent years fought a number of these class
actions, paying more than $8 million to settle a suit that accused it of making false claims about the
health benefits of its Yoplait Yo-Plus yogurt, and agreeing to take pictures of strawberries off the labels
of its Strawberry Fruit Roll-Ups after consumers claimed the fruit was not actually an ingredient.
Though corporations do pay the arbitrator's fees, plaintiffs are still left to pay for their own legal counsel.
In addition, consumers are able to win much less money in arbitration because the venue does not
subject corporations to paying out punitive damages, the costly monetary penalties included in state
and federal consumer protection laws to deter companies from violating them. As a result, consumer
advocacy groups claim that arbitration agreements can make bringing claims against companies too
expensive for people who can't afford to pay lawyers without pooling money with other aggrieved parties
in a class action suit.
While General Mills' terms of agreement are particularly wide-ranging, the Supreme Court has in recent
years been sympathetic to companies who have sought to avoid class actions through individual arbitration
agreements. In 2011, it ruled in AT&T Mobility v. Concepcion that companies could avoid class action
suits through a standard-form contract requiring disputes to be settled via one-on-one arbitration.
The Supreme Court then solidified that ruling in 2013, when it determined in American Express v.
Italian Colors Restaurant that an arbitration agreement was valid even if the terms of the agreement
made pursuing a claim through one-on-one arbitration prohibitively expensive. With General Mills seeking
to carve out additional protections for corporations, you can bet plaintiffs' attorneys will be launching a legal
challenge to its policy in the very near future.
"It’s essentially trying to protect the company from all accountability, even when it lies, or say, an employee
deliberately adds broken glass to a product," Julia Duncan, an arbitration expert at the plaintiff trial lawyers'
group American Association for Justice, told the Times.
Source: Business Insider